Terms and Conditions

Our contract

When you order a product from hattongardenjeweller.com, you will be sent an e-mail confirming receipt of your order and containing the details of your order. Your order is deemed to be an offer to hattongardenjeweller.com to purchase a product which is accepted by hattongardenjeweller.com when the goods are dispatched to you.

Returns

Please read our Returns Policy for full details

Pricing and availability

hattongardenjeweller.com make every effort to ensure that the products that are sold through the website are correctly priced, however ocasionally mistakes may happen. To avoid any possible problems hattongardenjeweller.com will check prices during the course of the procedure of despatching an order. In the situation that the correct price of a product is lower than the published price on the hattongardenjeweller.com website, you will be charged the lower amount and the product despatched to you. If the correct price is higher than the published price on the hattongardenjeweller.com website, hattongardenjeweller.com will contact you for instructions as to proceeding with the order at the correct price or cancelling.

hattongardenjeweller.com give an 'indication' with regard to availability of products sold through the website. This is a guide only and the times indicated for delivery should be taken as a best estimate. Further information regarding individual orders availability and delivery times can be provided to customers via email, if required. Enquiries to hattongardenjeweller.com will be reponded to as promptly as possible and with as much information as possible.

Description of goods

hattongardenjeweller.com makes every reasonable effort to ensure the descriptions of goods and the prices shown on it's website are accurate. The descriptions and photographs of goods displayed on the hattongardenjeweller.com website are shown to provide an approximate idea of them. No guarantee or representation is made as to their accuracy.

Currency

All transactions with hattongardenjeweller.com will be in Great British Pounds (Sterling).

Security

hattongardenjeweller.com makes use of SSL certification to keep data safe and secure.

Delivery Area

All sales from the hattongardenjeweller.com website are made to customers within the United Kingdom. If hattongardenjeweller.com encounters a problem delivering to your location you will be contacted to see if a solution can be found.

Emails and visiting the Diamond-Studio website

Visits to www.hattongardenjeweller.com and communications via email are considered electronic communications. When you participate in these you agree that all agreements, information and other communications that hattongardenjeweller.com transmit to you electronically comply with the need to put information in 'writing'.

Warranty & Guarantee

hattongardenjeweller.com guarantee all our jewellery for a period of 12 months from date of receipt.

hattongardenjeweller.com will either repair or replace the item if there is a defect. This guarantee excludes the following sitations:-

(1) defects caused by accidental damage neglect or misuse,

(2) defects caused by wear and tear or lack of proper care and cleaning.

(3) if an item of jewellery has been repaired or modified by another party.

Losses

hattongardenjeweller.com will not be responsible for any direct or indirect financial loss from the information contained with the website of hattongardenjeweller.com.

Amendments to these Terms and Conditions

We reserve the right to make changes to our website and these Terms and Conditions at any time. This condition does not affect your statutory rights.

Complaints

Customers should notify hattongardenjeweller.com of any complaints in writing at vincent@hattongardenjeweller.com

Governing law and jurisdiction

The laws of England and Wales are applicable to all transactions with hattongardenjeweller.com. The non-exclusive jurisdiction of the English courts applies.

None of these condition affect your statutory rights.

 

"Everybody is different, and I believe that your jewellery should reflect who you are. This is why every piece I create is uniquely designed for its wearer." Hatton Garden Jeweller owner and designer Vincent LovelandMORE